New Help Feature in IRIS
A new help feature has been made available in IRIS. When you click
on “Help” at the top of the IRIS screen, you will see a new option for
“IRIS Help” at the top of the menu. When you click on “IRIS Help”, you will see
any documents that are available for the particular transaction you are using.
Click here for an
example of the “IRIS Help”.Not all IRIS transactions have documentation associated with
them yet, but help documents should be available on any new functionality. This
listing shows
transactions that currently have IRIS Help documents associated with them.
Several of the documents
available as IRIS Help are new online lessons that will walk you through an
example of a transaction. These lessons are similar to the SAPTutor tutorials
with which you may already be familiar. For more information on the lessons,
see the video
Introducing IRIS Simulator Lessons.
We will
continue to develop additional online documents for new IRIS functionality and
for existing transactions. If there are specific IRIS transactions for which
you would like to have online help, please contact us at
irishelpdesk@tennessee.edu.
There are
some technical considerations and limitations for using the online IRIS help:
 | The
online IRIS help documents are displayed as “pop-ups”. In order to use the
IRIS help, you must set your pop-up blocker to allow pop-ups from
rwd.tennessee.edu. |
| The
online IRIS help documents may be enabled so the help window remains “on top”
of the IRIS screen.
 | To
enable this function, users must use Microsoft Internet Explorer and allow
the installation of an ActiveX control. A prompt to install the ActiveX
control will appear at the first use of IRIS Help on a PC. To allow the
install, the user must:
 | have
administrator rights to the PC |
| set
Microsoft Explorer Security Settings for Download signed ActiveX
controls to either “Enable” or “Prompt” |
| set
Microsoft Explorer Security Settings for Script ActiveX controls marked
safe for scripting to either “Enable” or “Prompt” |
| set
Microsoft Explorer Security Settings for Run ActiveX controls and
plug-ins to either “Enable” or “Prompt” |
|
|
Install the “RWD Info Pak Help Launchpad” ActiveX control when prompted to
do so within Microsoft Internet Explorer. |
| The
user may access the IRIS help documents without the ActiveX control, but the
IRIS help document will NOT remain “on top” of the IRIS transaction screen.
Furthermore, if the user does not install the ActiveX control, s/he will
continue to receive the installation prompt each time IRIS Help files are
accessed. |
|
| When the
IRIS help documents are displayed with the ActiveX control installed, the
internet browser window size is set to allow both the IRIS screen and the help
document to be shown. If you have a difficult time reading the documents, you
may re-size the browser window to allow a larger window for the documents. If
you maximize the help documents and you have the IRIS documents enable to
remain “on top”, you will have to close or minimize the IRIS help window
before you can access other applications on your desktop. |
| Many of
the IRIS Help documents are in Adobe format. To view these files, the user
must have Acrobat Reader installed on his/her PC. |
| The
online simulator lessons are generated as Java applets. A user must have the
Java Runtime Environment installed in order to use the online lessons.
|
| Based on
the technical considerations listed and browser requirements for other IRIS
functionality, it is recommended to use Microsoft Internet Explorer 5.5 or
higher for the best performance of the IRIS help. |
| The help
documentation will also be available if you are accessing IRIS via the “IRIS
on the Web” link from the MyUT portal. |
| If you
encounter difficulties with the installation of the ActiveX control and your
departmental technical support person is unable to help you or if you have
other questions about the IRIS Help documents, please contact the IRIS Help
Desk at irishelpdesk@tennessee.edu. |