As we move toward the DASH ERP implementation, our IRIS Help Desk resources will be consumed with efforts associated with that project. As a proactive measure to ensure we maintain excellent customer service during this time, our day-to-day engagement with end users on the IRIS Help Desk email account will be changing.
Beginning October 1st, 2022, we will no longer be responding to emails sent directly to this email account.
After September 30th, 2022, you will need to submit an IRIS help ticket to reach the IRIS Customer Support team.
To support our valuable IRIS end users throughout this transition, we have developed the following resources for you to use:
- IRIS Help Content – An online repository of all IRIS Help content
- IRIS Frequently Asked Questions (FAQs) Knowledge Base – A detailed list of more than 100 IRIS FAQs grouped by category (Payroll, Workflow, Finance, Employee Self-Service, etc.)
- IRIS Training Resources – Online IRIS training resources included in the K@TE Learning Management System
- Getting Started with IRIS Guide – A new overview document highlighting the IRIS resources available for you, whether you are a new or existing UT employee
If you are not able to find an answer to your question using the resources linked above, you can always submit an IRIS help ticket. The IRIS Help Desk is staffed from 8:00 AM to 5:00 PM (EASTERN), Monday through Friday. We are closed on weekends and all university-observed holidays and administrative closings. We will make every effort possible to acknowledge your ticket within an hour of receipt.
Thank you for all that you do for the IRIS system! It is our privilege to serve you.
IRIS Customer Support