IRIS Help Desk Auto Reply

Category: Uncategorized

As we move toward the DASH ERP implementation, our IRIS Help Desk resources will be consumed with efforts associated with that project. As a proactive measure to ensure we maintain excellent customer service during this time, our day-to-day engagement with end users on the IRIS Help Desk email account will be changing.

Beginning October 1st, 2022, we will no longer be responding to emails sent directly to this email account.

After September 30th, 2022, you will need to submit an IRIS help ticket to reach the IRIS Customer Support team.

To support our valuable IRIS end users throughout this transition, we have developed the following resources for you to use:

If you are not able to find an answer to your question using the resources linked above, you can always submit an IRIS help ticket. The IRIS Help Desk is staffed from 8:00 AM to 5:00 PM (EASTERN), Monday through Friday. We are closed on weekends and all university-observed holidays and administrative closings. We will make every effort possible to acknowledge your ticket within an hour of receipt.

Thank you for all that you do for the IRIS system! It is our privilege to serve you.

IRIS Customer Support


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